What are some helpful insights I can pull from the Dashboard?

Adoption

  • Users Onboarded - This metric is one of the key health metrics for understanding if all of your travelers are booking in TripActions. You can navigate to the Users tab in the Admin Dashboard to download your users and filter by unregistered users for proactive outreach if you think a higher percentage of users should be on-boarded or if you would like to confirm whether key travelers have registered.
  • Signups - This metric helps you to understand how many users have signed up over a time period. This can be helpful to analyze immediately after launch and after new hire classes start to confirm your employees are registering for the application and will be ready to book travel as soon as their next trip is planned.
  • New Travelers - This metric helps you to understand if your new employees are adopting the application by displaying the percentage of first-time travelers for the selected time period. 
  • Bookings - This metric helps you understand the total number and growth percent of bookings over a certain time period. This can be helpful to identify trends of growth or reduction of your travel program. Additionally, if you see an unexpected drop in volume, it may be worth investigating if travelers are not booking within TripActions. 

Traveler Sentiment

  • NPS: This is helpful to understand the overall aggregate sentiment of your team towards using TripActions. TripActions will be tracking this closely alongside you and will proactively be trying to uncover areas for improvement by understanding what is going well from the positive scores and where the room for improvement is from the neutral and negative scores. If you notice a downward trend over a significant period of time and are unaware of why this is happening, it can be helpful to check in with your Customer Success Manager or email launches@tripactions.com to see if further diagnosis/resolution can be done to improve traveler sentiment.
  • CSAT Score: This is helpful to understand the aggregate satisfaction rating (scale of 0-5) your team has provided for their interactions with TripActions support agents. 
  • Average Time to Book: This helps you to validate the amount of time saved by using TripActions via reduced time spent booking travel. 

Support

  • Average Response Time - This helps you to validate the amount of time saved by using TripActions Support via rapid response times. 
  • Number of Chats - This helps you to validate the value you are getting out of TripActions support by seeing the volume over different time periods. In addition to incredibly short response times, TripActions support is available 24/7 to all of your travelers and comes at no additional charge to chat into or make changes with. Many other travel management companies will charge you for these services. 

Hotels

  • Summary: This section shows the spend and savings analytics for hotels specifically. Many companies establish Savings Rate targets and use this section to monitor performance there. Additionally, many companies use this to monitor Out of Policy bookings rates to understand if policy tweaks can be made if too little or too many violations are noticed over recent time periods. You can also download a report from the Reports tab in the Admin Dashboard to investigate at the booking level if you would like to dive deeper into any one of these metrics. 
  • Top Hotels: This section is helpful for uncovering what the company’s highest-booked hotels are. Many companies pursue discounted rates with their top hotels. 
  • Top Chains: This section is helpful for uncovering what the company’s highest-booked hotel chains are. 
  • Top Cities: This section is helpful for uncovering what the company’s most frequently traveled cities are. Some companies set location-specific hotel policies based on their highest traveled destinations.  

Flights

  • Summary: This section shows the spend and savings analytics for flights specifically. Many companies establish Savings Rate targets and use this section to monitor performance there. Additionally, many companies use this to monitor Out of Policy bookings rates to understand if policy tweaks can be made if too little or too many violations are noticed over recent time periods. You can also download a report from the Reports tab in the Admin Dashboard to investigate at the booking level if you would like to dive deeper into any one of these metrics. 
  • Top Routes: This section is helpful for uncovering what the company’s highest-trafficked routes are. Some companies set route-specific policies for the most frequently traveled airline routes in the Flights policy tab. 
  • Top Airlines: This section is helpful for uncovering what are the company’s highest-trafficked airlines. Many companies pursue corporate accounts with their most frequently traveled airlines if they are eligible based on the airline requirements.

Cars 

This section shows the spend and savings analytics for cars specifically. Many companies establish Savings Rate targets and use this section to monitor performance there. Additionally, many companies use this to monitor Out of Policy bookings rates to understand if policy tweaks can be made if too little or too many violations are noticed over recent time periods. You can also download a report from the Reports tab in the Admin Dashboard to investigate at the booking level if you would like to dive deeper into any one of these metrics. 

Trains

This section shows the spend and savings analytics for trains specifically. You can also download a report from the Reports tab in the Admin Dashboard to investigate at the booking level if you would like to dive deeper into any one of these metrics. 

Top Savers

This section shows the top saving individuals and departments, in the selected time period. Companies use this report to identify success stories at the user level or department level. This can also be helpful for benchmarking different departments' bookings/savings amounts across each other. 

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